You have questions? We have answers!

Can’t find what you’re looking for? Send us a message at contact@thedivvy.com.

How do Divvy pools work?

Divvy pools are a new form of money pool where people commit to contributing money each week to a common fund and then take turns borrowing money from it.

For example, in a $500 money pool, 10 participants contribute $50 a week for 10 weeks into the pool. In the first week, two participants are randomly selected to get $250 from the pool. These people will then get another $250 in week 10. In the second week, two different people will receive $250. These people will receive their second installment in week 9. Then two more people will be selected for payouts in weeks 3 and 8, two more in weeks 4 and 7, and the last two will receive payments in weeks 5 and 6.

To participate in a Divvy pool, individuals pay a one-time flat fee to Divvy.

What if someone in the group stops paying?

If a person in a pool stops paying, he or she will be removed from the pool and unable to collect any future payments from it. To ensure that other people in the pool can still collect their full payments, Divvy will step in and cover any payments that were due to the person who is removed from the pool.

What happens if I can’t make my payment?

We will send a notice to you if we are unable to withdraw your payment. If you are unable to pay, you will be removed from the pool and unable to collect any future payments from it. Depending on the circumstances, you may be prevented from joining pools in the future.

I didn’t get my scheduled payout.

Divvy schedules payments on specific dates as noted in the email you received when your pool began. But, depending on your bank, deposits may take an additional 2-3 business days to process before you see them in your account.

If more than 3 business days have passed and you don’t see your payout, please contact us at help@thedivvy.com or call us at 978-468-2508.

Can I join the multiple Divvy pools at the same time?

Yes. You can join more than one Divvy pool at the same time, but make sure that you will have enough in the bank to pay your weekly contributions for all of the pools you are in. If you can’t pay, you will be dropped from the pool and may not be able to participate in pools in the future.

Why do you need to confirm my identity?

We created Divvy to help people help each other. In order to help guarantee that everyone who participates fully get paid their full share, we need to make sure everyone in a pool is who they say they are.

How do I make and receive payments?

Before you join a pool, you’ll link your bank account to Divvy to make automatic withdrawals and deposits. Divvy uses SynapsePay, a 3rd party platform that connects the service to your account with bank-level security (Level 1 PCI).

Why can’t I use a credit card with Divvy?

We created Divvy to help people avoid high-interest services like credit cards and payday loans. Without the risk of people taking on credit card debt, people can feel secure in their ability to borrow cash for one $1 flat fee.